Pet Paradise Atlanta

I boarded my puppy here from 9/27 - 9/30. When I made my reservation I requested he his play time to be alone no groups. I did this to ensure no incidents with other dogs. So to my surprise when I received a report that he was "Party Animal/Mr. Popular" with pictures of him with other dogs. This was a bit surprising since I paid extra to ensure no group playtime. So when I arrive to pick him up I addressed the issue and they removed it from my bill. And he seemed okay at that time. But when they were releasing him to me one Saddie noticed what she assumed was dry food under his chin. 1st I want to say that Saddie was very nice and professional she was the 1 good thing about this place. So Saddie took him to the back to clean him up. Now I thought it was odd that he would have food dried up in his coat/fur because I provided his food and his food is dry. But just figured maybe he got into something so I didn't make a fuss. So I took Kobe/my puppy home. He seemed a bit lethargic but thought it was due to not seeing me for a few days. We get home and he goes straight to bed which was also odd. The next day he's still a bit lethargic and he smells so I give him a bath that evening. This is when everything hits the fan. I noticed he had something dried up under his chin in his coat/fur so when I bath him I put a nice amount of soap there to clean it. My puppy immediately started crying. So I rinse the soap out rinse him really well to take a look and it appears my puppy has bite marks around his neck. So you can imagine I am FURRIOUS. This is Sunday evening so I return to Pet Paradise 1st thing Monday morning. Saddie was there and I spoke to her as well as she viewed my puppy. She went to get the manager I can't remember her name but she continued to imply IF something happened to Kobe. IF he was bitten she was not showing much empathy for how upset I was and stated she needed to watch the video for his whole time there. Well she followed up with me same day via a voicemail message to say my puppy was not bitten by another do that he did it to himself. Which I thought was not true, I requested to see the videos. Never received a response to my request. I take him to our vet and was informed he was not bitten which was GREAT. But again if he had not been with other dogs I would not have thought this. The vet said my puppy had "HOT SPOTS" and this happened from being wet. Interesting because I was informed while at Pet Paradise that he had been swimming. Because they did not dry him off after swimming the moisture set in his coat and he developed hot spots causing him to scratch. So this was due to their NEGLIGENCE. The picture only shows 1 side but there are multiple spots around his neck. Needless to say I will never take him here ever again. THANKS FOR THE VET BILL DUE TO YOUR NEGLIGENCE PET PARADISE!! **Excess moisture within the dog's coat caused by bathing or swimming can also lead to hot spots** .

My dog is always so excited to come here. When I travel for work or when he needs to get some extra energy out playing in a safe and clean environment with other dogs, this is my go-to spot. It's so convenient for you to travel with the park and ride next door. One time, when he was too excited to eat, the staff consulted with the onsite vet and called me to ask if I was ok with them adding broth to his food to get him to eat. I really appreciated that. It's the only place I take him, and he's actually running away from me to get to the staff and be taken in the back. The sleep he gets when back home tells me he enjoyed every minute. I also like that I always get a call a day or 2 after he's back home, checking on him asking how he's doing. I have been bringing him for about a year or so to this place, and I couldn't imagine taking him anywhere else. Pics are from his report card from his last stay 😊

First when I called to check on our baby, I can sense the person was a little irritated. She wasn’t rude, but I could easily detect the irritation by the delivery. When our baby was picked up, we could tell she was dehydrated. The young lady said she barked at her earlier & it all made sense….she was THIRSTY. We pay for the “one on one play time”, but when I watch the video, the attendant is just basically standing there. This is only our 2nd visit with this place. The first time Charlee came back limping & now this time it made us feel bad as parents for sending her back. If there’s a water dispenser, they need to understand every dog doesn’t have experience with those. Please make sure all pets are drinking water at some point throughout the day. Thanks

It was our first time trying this boarding facility and I do not regret it one bit. While on vacation, they called to update us about our fur babies. Each day, they provided an electronic report card that gave details of how they were settling in. During free time, they sent the most adorable pictures of them enjoying their stay. My littlest dog is a little shy around other dogs and I enjoyed knowing that staff didn’t force her to be around other dogs after noticing she might be uncomfortable. They just allowed her and her brother to enjoy free time alone. You’ll know your fur baby enjoyed their time when they’re not dashing out the door to leave. Knowledgeable and friendly staff (not to mention, they offered us a quick tour of what their room would look like)